Frequently Asked Questions
In this section you will find answers to frequently asked questions. If you do not find what you are looking for or if you would like more information, please contact us: the Studio17 team is ready to offer you personalised advice and to guide you towards the path best suited to your needs.
General
We are in Lugano, at No. 32 in the central Via Nassa (pedestrian zone). We are open continuously from Tuesday to Friday: 09:00 - 19:00 and on Saturday: 09:00 - 17:00.
Among the most convenient parking facilities, we recommend the car park in Via Motta or the LAC car park. We recommend arriving a few minutes before your appointment in order to comfortably find a space.
You can call us on +41 91 922 97 33 or send us a message on WhatsApp to the same number, send us an e-mail to
Yes, we are also open on Saturdays from 9 a.m. to 5 p.m.
Treatments
If you have any doubts or would like advice, our beauticians will be able to advise you on how best to achieve your goals.
No, our services are only available on-site, where we have equipment and controlled environments to ensure optimal results and comply with all safety protocols.
Some services are not recommended for pregnant women, people with heart disease, allergies or skin inflammation. During the consultation phase, we will jointly assess individual needs in order to propose the most suitable and safest course.
In some cases, it is also recommended to develop synergies of several techniques, products or technologies simultaneously. In general, however, it is possible, depending on personal goals.
We maintain high cleaning and sterilisation protocols. We use disposable instruments where possible and regularly sanitise the cabins and common areas.
Payments
In addition to cash, we accept all types of credit and debit cards.
Payment is usually made at the end of the session. In the case of treatment cycles, we offer subscriptions that must be paid for in advance.
Our consultations are always free of charge.
For some treatments involving several sessions with a certain frequency, subscriptions are provided or in some cases we offer 1 free treatment with the purchase of 10. We offer different formulas and in each case you can agree on the possibilities together according to your needs and future plans.
Our prices are fixed. However, we offer affordable subscriptions and lump sums.
Appointments
To book an appointment, you can call us on +41 91 922 97 33 or send us a message on WhatsApp to the same number, send us an e-mail to
In the event of a postponement or cancellation, we ask you to notify us in good time (at least 24 hours in advance) to give us the opportunity to reorganise the agenda as best we can.
If you arrive late, we will still try to carry out your treatment, but it may be necessary to reduce the duration of the session.
Absolutely, if you wish to be accompanied. We only ask that you respect the space and privacy of other customers.
General information on treatments can be obtained by telephone. However, it is always advisable to make a consultation appointment for the assessment of your specific case in order to obtain targeted information.